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FAQs

Have a question? Need a quick answer? See below for our frequently asked questions.

  • What if I already have a website? (or started one?)
    If you already have a website or started one, that's great! Our team will utilize whatever you have on your existing site or whatever you may have started. We can use the content as inspiration or if there is anything in particular you would like to keep we'll reuse it.
  • How long does it take until my site is live?
    Our maximum turn-around time is 30 business days for Wix website projects. We can move faster or at whatever pace you are comfortable with. Things that typically hold up the process are: awaiting client approval, information is needed, or we are waiting on content/copy. Once the site is ready to go live, it can take up to 48 hours for the domain to connect to the site world-wide (industry standard).
  • What happens if I want to edit my site or add content?
    Once we complete the project, the website is fully yours! If you would like to make edits yourself or add additional content, you are able to do so. If however you aren't comfortable with doing it yourself, we are more than happy to help. Of course if it is outside of the original scope then additional fees are involved.
  • Who is my point of contact throughout the project?
    You will receive a dedicated Client Success Manager who will be your resource throughout the project. If you have any questions, concerns or ideas, you can always reach out to them! They will be a conduit between the design team and yourself.
  • How many revisions do I get on my website?
    Typically most of our website packages allow for two rounds of revisions. If you have more revisions additional fees may be added. Always reach out to your Client Success Manager with any questions. We want to make sure you are 100% satisfied with your website.
  • Who owns my site? What if I want to change something down the road?
    You do! We simply help with your website needs but we never assume ownership of your website or any information within it. If you need assistance down the road we are always happy to help! Your website will be managed and hosted through Wix. Any billing for hosting, domains or any other services are through Wix Ltd.
  • Will my website be mobile optimized?
    Yes! We understand the importance of a mobile optimized website and thus we ensure this for all of our websites. We also make sure your website is optimized for all device types.

LAUNCH YOUR MARKETING INTO THE STRATOSPHERE AND BEYOND!

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